Troubleshooting Bloom Intelligence WiFi Hardware

A visual inspection of your hardware installation can be an easy way to troubleshoot most issues.  First, you should locate your hardware which should consist of a POE (Power Over Ethernet) power supply, and the Cisco Meraki WAP (Wireless Access Point).

The images above are of the POE injector.  You will have one or the other.

The green LED indicates that it is connected to an electrical outlet and that the Wireless Access Point is connected and receiving power.  If there is an amber LED, it is connected to an electrical outlet, but the Wireless Access Point is not communicating.  This could indicate either a wiring problem or that the Wireless Access Point is not connected.

 

The Wireless Access Point will look like this:

or

There is one LED on the wireless access point that will indicate that it is connected and receiving power.  It should be green.  If it is actively changing colors, it is searching for an internet connection.  (If you have an older model, you may have multiple LEDs on the face of the WAP.)

Now that you have located the equipment, the next step is to power cycle the system.  This can be done by disconnecting the electrical cord from the POE, waiting a few seconds, and then reconnecting.  This will reboot the device and often solve the issue.

 

This is a simplified photo of how the hardware is wired together:

In this example, the blue Ethernet cable will be plugged into your existing network/internet connection.  The white cable that connects the POE to the WAP is most likely a much longer cable as the WAP could be located up to 200 feet away.  This will be unique to each location.  The actual color of your cables may vary.

 

If you have verified that your hardware is connected with green LEDs on both devices and a power cycle does not solve the problem, please contact our support department.